TOPMAN INDUSTORIES Inc. TOP

For more information about bias tapes

+81-6-6744-3356

BUSINESS HOURS MON – FRI 10:00 – 18:00

MAIL

CATALOG

top > 社内活動 > Increasing customer satisfaction

Increasing customer satisfaction

In order to enjoy the trust and peace of mind of our customers

We follow the industry standards of product safety and stability, while guaranteeing delivery times, so that our customers can feel free to consult us and place orders in all confidence.

At TOPMAN Industries, we give the utmost importance to these two notions of Safety and Stability.

 

 

 

STANDARDS FOR PRODUCT SAFETY AND STABILITY

We at TOPMAN Industries specialize in one area of industrial products. Just as a batch of screws with various width or length is unacceptable, a heterogeneous batch of textiles might just as well not please the customer.

We handle many made-to-order products according to each customer’s demand.
Information such as the shape and structure of the products, the type, color and texture of the cloth etc. are carefully saved and safeguarded ,so that even years later, we can speedily handle additional orders of a previous production.

RELIABILITY OF OUR DELIVERY TERMS

Whenever we receive an inquiry, whether for regular goods or customized ones, we vow to send a reply of some sort to the customer within the next 4 hours. Even in the case where a confirmation is needed from the supplier’s side regarding the material’s stock availability and might take time , we will inform you to that effect within 4 hours in order to ease your mind as much as possible.

PLEASE FEEL FREE TO CONTACT US FOR ANY INQUIRY, REQUEST OR CONCERN

TO ALWAYS PRODUCE IDENTICAL ITEMS

Even if, in the textile industry, we have come to expect products to always be identical, the truth is that it is not an easy feat at all. Considering even one color, depending on the manufacturing materials used previously or afterwards, it is not uncommon to find some minor differences upon closer look.

Whether these differences are caused by technological limits or the manufacturer, it was common practice in the industry to address such customer complaints or doubts on a case by case basis.

Unfortunately these responses made on an ad hoc basis only cause unnecessary feuds and disagreements with the customer, without addressing his genuine concern.

That is exactly why, we at TOPMAN Industries, select the materials used in our products based on strict color criteria (master color), and thoroughly control the accuracy of our products.

Regarding color differences of a technical cause, we always strive to confirm with our supplier what the resulting master color for a specific material will be prior to using it. By informing the customer beforehand, we are able to reassure him and gain his understanding and permission prior to starting any production. Furthermore, we conduct a thorough lot management from the very moment we receive the materials.

Even in the hypothesis of a product failure, thanks to our meticulous lot management, we can always determine at which stage the problem occurred, and whether it is related to a specific article in the material used or due to a manufacturing problem.

By designing stable and identical products, respecting delivery terms, and committing to address any request or concern in a timely fashion, we at TOPMAN Industries strive to deserve your trust and recognition. We are truly committed to upholding our responsibility towards our valued customers and pledge to always do our best to keep you satisfied.